Terms of Service
Please read these conditions carefully as they, together with the useful information and the specific information about your confirmed wedding arrangements, form the basis of your contract with Wedding in Slovenia. Your contract with Wedding in Slovenia will be binding once our booking confirmation is issued.
We reserve the right to alter any of our advertised wedding prices up to the date of confirmation of your booking. You will be advised of the current price of the wedding arrangements that you wish to book before your contract is confirmed. When booking more than a year in advance the prices indicated are approximate and cannot be confirmed until our suppliers have set their rates for the year in question. We will provide you with an estimate and confirm the prices prior to the prices being finalised and notified to you prior to your wedding.
3. Making a Booking and Payment
When you have chosen your wedding arrangements and you make a request to us to book it, you must pay a deposit and the amount will be confirmed to you upon booking. Your booking is confirmed and a contract between us exists when we issue our confirmation email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. If you have paid a deposit, the balance of the cost of your wedding arrangements is due 30 days before the wedding date. If it is not received in time we will remind you that it is overdue.
4. Your Responsibility For Your Booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed. Unfortunately we are not able to accept any bookings for wedding arrangements where the intended couple is under 18 years of age.
It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness.
6. If You Want To Change Your Booking
After our confirmation has been issued, any requests for changes must be sent to us in writing, by email, fax or post, by the person that made the booking or your travel agent. We cannot guarantee that we will be able to accommodate your request but we will try to do so. You will be asked to pay an administration fee plus any charge made by the relevant supplier. Full details of the applicable administration fees will be sent to you once you book your wedding with us. These are likely to be higher the closer you get to your wedding date, so please ensure you contact us as soon as you can if you know you will have to make a change. If you change the number in your party, the wedding arrangements price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to your original arrangements being made for a larger party.
7. If You Want To Cancel Your Booking
The person that made the booking must put this in writing to us, by email. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to arrival date, you will be charged a cancellation fee.
Cancellation fees: If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 4pm):
- More than 30 days before your wedding: deposit will be lost
- Less than 30 days before your wedding: full payment will be lost
8. If We Change Or Cancel Your Booking
It is unlikely that we will have to make any changes to your wedding arrangements, however, as your arrangements are usually planned months in advance, on occasion we may be forced to make changes and we reserve the right to change or cancel your booking at any time if necessary. Most changes will be minor and we will advise you (or your travel agent) as soon as we are aware of any changes. Subject to the note below, if we make a change and you don't want to accept it, you can accept any alternative wedding arrangements we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or a refund of the money you've paid to us. This does not apply where the change is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. Subject to the note below, if we have to cancel, again we may be able to offer you an alternative. If you accept it, you would pay the difference if it was advertised at a higher price than your original wedding arrangements, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your wedding arrangements. We will not be responsible to pay any compensation following a change or a cancellation by us. Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation, costs, expenses or any other sums, including the cost of securing alternative wedding arrangements will be paid by us.
9. Our Responsibility For Your Booking
We have a duty to select the wedding arrangements providers with reasonable skill and care. We have no liability to you for the actual provision of the wedding arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens pre or post your wedding or any acts or omissions of the wedding provider (or supplier) or others. Similarly, we will not incur any liability in the following situations: where the wedding arrangements cannot be provided as booked due to circumstances beyond our control not limited to but including the circumstances in clause 8 and in cases of injury or illness through no fault of our own and your wedding arrangements must be rearranged as a result.
When you book wedding arrangements through us, you accept responsibility for the proper conduct of all members of your party in respect of your wedding arrangements. The wedding venue reserves the right at any time to terminate the wedding arrangements if any member of the party's behavior is such, in the reasonable opinion of the wedding supplier or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative wedding arrangements) you may incur as a result of your wedding being terminated. If you cause damage to the wedding venue, you must fully reimburse the wedding supplier provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the wedding supplier or any third party as a result.
If you have a problem in relation to your wedding whilst in resort, please inform the wedding supplier and our wedding co-ordinator immediately, who will endeavour to put things right. You should also try to find a solution whilst you're there.
12. Financial Protection
The monies you pay to us for your wedding arrangements are protected. This means that, if in the unlikely event of our insolvency your wedding arrangements can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.
We will require certain documents from you in respect of your wedding arrangements and will advise you of the relevant information at the time of booking. Upon booking you will receive a documentation guide which will provide you with details of relevant documents you must provide to us in advance of your wedding along with the applicable timescales. Please note that the price of each document is subject to charges set by third parties i.e. local authorities and we reserve the right to implement and notify you of any price changes in advance of your wedding which will be payable in full. All documents supplied to us must: be of good quality and free of errors or spelling mistakes. In addition the documents must be suitable for the purpose intended and delivered in such format as requested and in the time specified. We will not be held liable for any delay in delivering the documents to us or failure to deliver the documents in the correct time or format which may affect the necessary procedures required in respect of your wedding arrangements. We reserve the right to levy a fee for any corrections we have to undertake on your behalf in order to present the documents in the correct format.
All documents must be received 1 month prior to the date of the wedding. In the event that these are not received on time an administration fee will be charged in order to expedite the necessary formalities.
14. Special Requests
Please advise us at the time of booking of any special requests necessary in respect of your wedding arrangements including dietary requirements and flowers. We will pass on the relevant requests to the appropriate suppliers however we cannot guarantee that these will be met as they are subject to availability and could be seasonal in nature.
The information that you provide to us about you and your party will be held on our computers and possibly in other forms. This information may be passed to the relevant suppliers necessary to facilitate your booking and may include matters such as religious beliefs, dietary requirements and details of your (or your party's) physical or mental health. This information may also be transferred abroad in order to facilitate your booking requirements.
We may use your details to contact you via email, letter or telephone with details of our products or selected suppliers' products and services which may be of interest to you. We may monitor and/or record our telephone conversations for security purposes and to ensure consistent customer service including for staff training purposes. By entering into this contract with us you agree to the use and disclosure of information by us as described.
We can assure you that your information will be treated with the utmost confidentiality. It will not be sold or made available in other ways tothird parties for marketing purposes. You are entitled to a copy of any information we hold about you.
16. Third Party Websites
If requested, we may direct you to third party supplier websites for further information. This is not indicative of any recommendation by us for any of their services. We do not accept any liability for any incorrect or misleading information appearing on such third party websites. We would recommend that you refer to information on our website in relation to your wedding arrangements which we know has been checked and verified.
17. Accuracy Of Information
We will arrange to provide the facilities and services as advertised on our website. However, if we or our suppliers withdraw such facilities or services or limit them for any reason, we will seek to advise you in advance. It is common for facilities to be unavailable outside of peak season in various resorts or for them to be less widely available during quieter periods; in such circumstances we cannot accept any liability. There may be occasions (particularly at the beginning or end of a season) where suppliers decide to close venues or facilities early due to a lack of bookings. In the event this occurs, we will endeavour to source an alternative venue of the same standard but you will be liable to pay any increase in cost. If you choose not to accept any alternative offered you will be free to cancel your booking and obtain a full refund.
18. Impaired Mobility
Please advise us at the time of enquiry if you or any of your party may require special assistance due to any disability. We will endeavour to accommodate your requests however, it is important for us to have any information in advance in order to establish if your chosen arrangements will be able to accommodate you and your party.
When entering into a contract with us you agree on behalf of your entire party that any photographs or video of your wedding may be used by us for our reproduction in any publication, presentation, sales or marketing communication (including email or any other electronic communication) or campaign without limitation and to the extent necessary you license us to utilise any images in whole or in part for any and all such or related purposes.
20. Wedding Packages
Our wedding packages list exactly what is included within the chosen package. Please note that images on our website are for illustrative purposes only and some photos may depict wedding locations decorated with flowers, carpets or chair covers however unless these items are specifically listed in your chosen package they will not be included in your wedding arrangements. Please do not hesitate to contact us if you have any queries in respect of your chosen package or if you would like to make arrangements to include ancillary items. We cannot accept any responsibility for disappointment where items are not included in your wedding package.
If you have any questions or concerns about these Terms of Service, you can contact us by e-mail.E-mail: email@example.com